47 Proven Chatbot Use Cases That Deliver Results 2024

New York Times sues Microsoft and OpenAI in copyright case

The chatbot can then inform the customer that it is working on improving those issues and give them an estimated time frame for when it will be ready. The bot could also send out personalized messages based on previous conversations with customers with similar needs to those you’re targeting. Chatbots are a new and exciting AI technology that has been making waves since Facebook Messenger was introduced.

This makes a chatbot a really useful technology that customers will have fun interacting with. And any positive experience a customer has using your chatbot will go a long way to elevating your company’s brand image. Implementing HR chatbots isn’t very widespread, but it’s gaining traction. This is because many companies realize that their HR department receives lots of repetitive requests or questions from employees that could be easily handled automatically. Ecommerce chatbots are a no-brainer – since most purchasing activity happens online.

What is ChatGPT?

A case study shows that assisting customers with a chatbot can increase the booking rate by 25% and improve user engagement by 50%. This case study comes from a travel Agency Amtrak which deployed a bot that answered, on average, 5 million questions a year. Chatbots can serve as internal help desk support by getting data from customer conversations and assisting agents with answering shoppers’ queries. Bots can analyze each conversation for specific data extraction like customer information and used keywords. The paper’s complaint comes as the number of lawsuits filed against OpenAI for copyright infringement is growing.

But she also argued solving the issue completely is going to be an uphill battle. But the technology is still under development and gets many things wrong. In its lawsuit, for example, the Times said OpenAI’s GPT-4 falsely attributed product recommendations to Wirecutter, the paper’s product reviews site, endangering its reputation. The media has already been pummeled by a migration of readers to online platforms. While many publications — most notably the Times — have successfully carved out a digital space, the rapid development of AI threatens to significantly upend the publishing industry.

Marketing

This information can inform decision-making and investment opportunities. Through regular interactions and feedback collection, they can gauge student satisfaction and identify areas for improvement. Educators can then adapt their teaching methods to better cater to student needs. They can assist users in finalizing reservations by collecting necessary information, such as traveller details and payment data. Healthcare practices and hospitals often face high call volumes and long wait times for patients who are looking to book appointments, find information, or ask for medical advice. This can lead to patient frustration and delays in accessing the care they need.

ChatGPT has various applications useful to people, companies and various industries. If you are looking to use your own company’s data for generative AI, you can look into training or fine tuning LLMs. This feature can be very useful for customers and financial and non-financial companies to build a strong engagement and create a rapport with their customers. A good chatbot support example can be a query like “which is the best phone in 2021”.

These include cross-selling, checking account balances, and even presenting quizzes to website visitors. Besides seeking to protect intellectual property, the lawsuit by The Times casts ChatGPT and other A.I. When chatbots are asked about current events or other newsworthy topics, they can generate answers that rely on journalism by The Times. Tech firms — which use a wide variety of online texts, from newspaper articles to poems to train chatbots — are attracting billions of dollars in funding.

And when that happens, your customer or prospect should be able to easily escalate that conversation to a voice or video call with a live agent. In fact, a survey by Oracle found that chatbot usage could lead to annual savings of more than half of the upfront costs for businesses. Your customer may be browsing in a fast manner but not completing any actions. Or their online behavior may not fit patterns you observe with other customers. These are good clues that the customer may need support which can be offered by your chatbot.

And no matter how many employees you have, they will never be able to achieve that on such a big scale. This way, the shopper can find what they’re looking for easier and quicker. And research shows that bots are effective in resolving about 87% of customer issues. Speaking of generating leads—here’s a little more about that chatbot use case.

Integration with partner banks or lenders allows chatbots to provide financing options. AI-driven chatbots are adept at providing content recommendations based on an individual’s viewing history and preferences. By analyzing user data, these chatbots can suggest movies, TV shows, music, or articles that align with the user’s tastes. AI-powered chatbots identify opportunities to offer additional services, such as car rentals, tour discounts, or restaurant deals. This enhances the user experience by recommending hidden gems and attractions at the destination. Chatbots can collect feedback from customers after interactions or purchases, making it easy for shoppers to provide input.

Chatbot helps you improve your funnel marketing

The chatbot can answer common questions, direct customers to the right resources, and even provide product recommendations. Chatbots that leverage ML can leverage users’ feedback to offer them personalized recommendations. For instance CEAT, a tyre manufacturer, advises tyre models to their customers with chatbots, based on their feedback and demands. An e-commerce chatbot can engage with customers in a simulated human conversation, helping them with any issues and guiding them to convert without straying from the buying process. It’s a dependable assistant that can keep your shoppers on track, make personalized recommendations based on the input that your customers provide, and organically guide your shoppers to purchase. The ultimate goal of e-commerce chatbots is to stand in as a virtual agent, assisting customers with a variety of online shopping tasks and answering any questions they might have.

• The chatbot can then inform the customer that it is working on improving those issues and give them an estimated time frame for when it will be ready.
• After all, sales agents will take time to find the price of each product and quote it to customers.
• The collected information is used by the bot to create a fashion profile of an individual user to make clothing suggestions and help in direct purchases.

Millions of articles from The New York Times were used to train chatbots that now compete with it, the lawsuit said. There are a lot of chatbot use cases in various sectors, from retail to healthcare to Travel, but we’ve narrowed it down to ten that you can use to grow your company. In this post, we will discuss the top 10 real-life chatbot use cases that have already been proven to work in various sectors, including Banking, Education, Marketing, and Sales.

Read more about Chatbot Use Cases here.